So we spilled some water on our 2WIRE router at home the other day and we lost our broadband connection. Oh man, what a big bag of suck it is, losing your home internet. So I phoned up Telus and went through the necessary steps with 1st level support, did you turn it on and off, yadda, yadda.
After they were satisfied that yes indeed, it was busted, they booked a technician to come over the next afternoon. Well, the guy showed up the next morning with a new 2WIRE gateway and we got our cabled internet connection back in about 5 minutes.
Then I had a problem with my very old wireless card not working with WEP encryption so ANOTHER Telus guy popped by with a courtesy USB 2WIRE wireless card and I got my desktop up again with wireless.
Now, I’ve had a very bad experience working with Shaw so it was very nice working with good experience people at Telus. So thank to Darren Entwhistle for not screwing up the organization, and I mean that sincerely. I really hope Telus can keep its good experienced people going forward in these tough times and not gut the organization for the sake of shaving a few dollars in cost for better reporting in the next quarter.
P>S. And I’m now officially loyal to you guys.